Policies

Gift Cards

You may purchase over the phone or in store.  You may check balances over the phone or in store or choose a different person to redeem at any point. No returns on gift card purchases, expiration 1 year from purchase, can not be used to purchase a new gift card.  Any previous gift cards will be honored up to their expiration dates. Gift cards are reusable and can be transferred to someone else as well. Please call for more details.

Payment

We accept cash, personal checks, and ALL major credit cards. We CAN NOT accept any prepaid gift cards like Visa gift cards and the like, our terminal can’t process them. We can’t accept split credit card or debit payments in 1 transaction per our merchant policies.

Gratuity

If you would like to leave gratuity for your hair stylist as well as any stylist assistants/apprentices, you may do so in cash, personal check made out directly to them, credit card tip or Venmo app.

Required Consultations

To ensure the most consistent client care and top experience here at Meraki, consultations in varying durations are required for all new to us clients(cut or color). New color or a change in current color/techniques must have a consult performed prior to performing the service. The full service may not be guaranteed same day due to time needed. As a courtesy for those who may not be able to make it in salon for a consult, we have virtual (via email survey/pics) consults available. These can not be booked online, please call or email us for the link.

Cancellation Courtesy & Appointment Deposits

We require a 24 hour notice if you are unable to keep your scheduled appointment. If you’re unable to give us adequate notice outside of emergencies, for multiple times, as a courtesy to our stylists and the time reserved on their schedules, 50% of the estimated service or 100% if you are a NO SHOW will be needed, this is non refundable and goes directly to your stylist. A credit card on file will be required and used for this purpose. Future appointments missed will be charged the above fees.

For appointments 3+ hours in duration, clients must reserve these with a credit card on file. Any online booking regardless of length will require a credit card on file to reserve the time.

We do our best to fill openings-like you we’d much prefer to have another guest take your place rather than require future fees to be made for cancellations and no shows.  We do not perform any pre-pays or charges unless authorized by the card holder.

This policy is designed to provide partial compensation for our highly skilled hair stylists, who rely on a busy schedule for a rewarding career. This policy helps us retain our highly trained employees. Meraki Salon does not receive compensation for this but rather it goes directly to your stylist. We appreciate your understanding.

Service Guarantees

If for any reason you are unhappy with your service, please don’t hesitate to contact us so we can make the necessary adjustments done so within 14 days of the original service to ensure your complete satisfaction. These adjustments CAN NOT be booked independently online.

If outside of 14 days, payments may need to be made due to new growth, environmental concerns and home care complications, subject to management approval. Any approved service refunds will be issued on a case by case consideration by the owner,  in the form of a salon service only credit.

Retail Returns/Exchanges

If for any reason you are unhappy with your hair care products, we kindly ask you to return/exchange within 30 days of original purchase, unopened/unsealed products may be returned/exchanged past 30 days subject to management approval. Our Oribe brand products have a company return policy outside Meraki’s, please ask for details. Used products within the 30 days may be exchanged/returned for a 50% salon retail only credit, unopened within 30 days will receive 100% salon retail only credit. These can be applied to retail purchases at any time. Certain exclusions apply, see front desk coordinators for questions.

Any and all appliances, hair brushes, combs, hair accessories must be in original packaging and UNUSED for state sanitation laws or we will not be able to accept returns or exchanges.

Hair extensions except for clip-ins will not be sold or given to someone individually outside of installation on the head per NC Cosmetology sanitation laws. Extensions are sold as a total desired look and any “extra” materials used outside of fulfilling the desired look are the property of Meraki Salon. These can be used for future maintenance inside the salon. All costs and maintenance required will be addressed at the consult in salon.

Children

Please do not leave underage(18 and under) children unattended. We have many hot/sharp potentially dangerous objects in use. All guardians responsible for service payments, we ask you remain during consultation to get an estimate on price incurred and encourage you to ask any questions prior to application & services performed. If you choose to not be present for consent of services at the consultation up to check-out and payment, Meraki Salon and stylists will not be held liable or accept liability of consent for those underage by law. Please be aware per our other policies, service consent forms will need to be signed prior to services performed for all underage clients.