20
May

COVID Policies

We are thrilled to let you know that we are reopening Meraki Salon on Saturday May 23rd from 9am-6pm, followed by Monday the 25th from 10-6pm! Our operating hours moving forward will continue to remain the same but with stylist schedules being adjusted. We will be operating at a limited staff so please email or call for availability. We cannot wait to welcome you back into the doors of Meraki for a much needed catch up and pamper.                                                                                                               First, we want to wholeheartedly thank you for your continued support of our small business, we wouldn’t be opening back up without it and we are all so grateful! We will have many ways to continue to say thanks in the coming weeks! Stay up to date with the latest daily on our instagram page @merakisalonnc We have new services and products coming for you, get pumped! Keep on the lookout June 1st!

We want our salon to be somewhere you can relax and feel safe mentally, emotionally and physically in these still uncertain times so things will be a bit different when you enter.  These will be temporary adjustments until we are allowed to ease back into our normal business practices but we will do all we can to ensure the health and safety of our valued guests and team members!

Please read the following carefully:

Be mindful we will be required to operate at a reduced capacity~which means no extra people waiting in the space, no “double booking” so one client will have that full time reserved with their stylist, social distancing in all common areas for clients and team

New modified schedules will be maintained by stylists for a period of time to offset volume and further reduce capacity(call or email us for availability)

Clients will be required to fill out our waiver with symptom checks before each appointment as a form of confirming their service.This will be sent virtually so please make sure your email and phone number are up to date. This is a requirement in order to receive any service, first and subsequent visits. https://docs.google.com/forms/d/1kRonoxTEJNr4p9hfuxSSUn127HPEsbMY1VC74mMvmHE/edit

Waiting area will be outside or in your cars until we call or motion for you to enter. Please be on time as we are time sensitive in order to get everyone in and things sanitized.

You will be required to wash your hands upon arrival and before receiving your service

We ask you to bring only the essentials to your appointment, no handbags

We ask for ALL who enter to wear a face mask(with ear loops ONLY), all staff will be required to wear one when recommended social distancing is impossible in order to perform their job duties.

We are unable to provide masks for guests at this time so please bring your own ear looped face mask before entering the building. This must remain on during your entire visit and service inside. If a documented medical condition directly prevents you from wearing, we ask you to disclose that to us before booking and we can schedule you with someone who may feel comfortable performing that service but that is not guaranteed.

Please observe CDC recommended guidelines of 6 feet markers and sanitation guidelines when entering the salon

Temp checks and symptom screening will be performed as each team member reports to work each day just as clients will need to fill out each time they visit via the virtual doc.

We will be scheduling sanitation and clean time after each guest, all stylists and the salon as a whole have been certified in COVID specific sanitation and infection control requirements and best practices

All metal tools will be sanitized by UV sterilizer methods

We will be discontinuing beverage and snack amenities until further notice, you may bring your own in a closed container and dispose of it yourself

We will only be accepting touchless payments, no cash or checks and a card on file will be required to secure appointments moving forward. You may choose to remove it on file after your service is complete but it will be required for your next booking.

We will be discontinuing our return and exchange retail policy until further notice to further reduce points of contact.

We recommend that you ask for assistance in getting retail off the shelf, we will grab it for you!

We will continue to have online booking disabled for a period of time to further screen our guests

Makeup services, except for scheduled brides, will be discontinued for a period of time

Facial waxing will be at the discretion of the stylist and their comfort level in doing so and may not be guaranteed

Some stylists may choose to reduce their finish and blow dry times but is per stylist preference or client request.

While we were closed, we were busy preparing for our reopening with lots of new safety, hygiene and distancing measures in place. Due to the increased PPE requirements and extra sanitation time we will be raising our service prices by a nominal fee moving forward(less than 10%). We appreciate your understanding.

As such, we are kindly asking customers not to make an appointment if:

  • You have experienced any cold or flu symptoms in the last 14 days
  • Have been in contact with anyone with cold or flu symptoms in the last 14 days

Now for the fun part, are you going to stick with your usual treatment, change it up or do you need a few treatments to make up for lost time? Once you’ve decided, book an appointment with us by emailing us at infomerakisalonnc@gmail.com or call us at 919-856-9255 and get excited!

Monday-Weds all day and Thursday and Friday mornings before noon are the lowest volume days for those who may prefer those times. Please request those times if you feel moved to do so. We will still be offering our curbside retail for pre-pay or shipping as well as color/glaze custom touchup prepared kits booked as an actual appointment. (no lightner & only existing color clients with formulas)

Please be mindful our cancellation and no show policies are still enforced at this time, see our Policy page for full details.

We will continue to follow CDC, state and state board of Cosmetology requirements upon opening and moving forward to ensure the most up to date sanitation and infection control methods for your and our teams continued safety. We also have thorough plans in place if COVID-19 is found to be in our space by client or team at any time. Please help us avoid this by following our required sanitation, infection control and PPE guidelines. We appreciate everyones support as we navigate these uncertain times and we will continue to get thru this together!

We can’t wait to see you!

P.S. Please check out Meraki’s owner, Michelle in a panel discussion for the city of Raleigh further explaining all the ways we take care of our team and clients at this time!

https://vimeo.com/420722192