Our Policy

Gift Certificates

You may purchase over the phone or in store, this can be a paper copy or on file in salon. You may check balances over the phone or in store or choose a different person to redeem at any point. No returns on gift certificate purchases, expiration 1 year from purchase, can not be used to purchase a new gift certificate. Any previous gift certificates will be honored up to their expiration dates.

Payment*effective 7-24-18

We accept cash, personal checks, and ALL major credit cards.

Gratuity*effective 7-24-18

If you would like to leave gratuity for your hair stylist as well as any stylist assistants/apprentices, you may do so in cash, personal check made out directly to them or on a credit card.

Cancellation

We require a 24 hour notice if you are unable to keep your scheduled appointment. If you’re unable to give us adequate notice outside of emergencies, for multiple times, as a courtesy to our stylists and the time reserved on their schedules, 50% of the estimated service or 100% if you are a NO SHOW will be needed in the form of a deposit for any same day and future appointments. We do our best to fill openings-like you we’d much prefer to have another guest take your place rather than require future deposits to be made for cancellations and no shows.  We do not perform any pre-pays or charges unless authorized by the card holder.

This policy is designed to provide partial compensation for our highly skilled hair stylists, who rely on a busy schedule for a rewarding career. This policy helps us retain our highly trained employees. We appreciate your understanding.

Service Guarantees

If for any reason you are unhappy with your service, please don’t hesitate to contact us so we can make the necessary adjustments done so within 14 days of the original service to ensure your complete satisfaction. If outside of 14 days, payments may need to be made, subject to management approval. Any approved service refunds will be issued on a case by case consideration by the owners,  in the form of salon credit.

Retail Returns/Exchanges

If for any reason you are unhappy with your products, we kindly ask you to return/exchange within 30 days of original purchase, unopened/unsealed products may be returned/exchanged past 30 days subject to management approval. Used products within the 30 days may be exchanged/returned for a 50% salon retail only credit, unopened within 30 days will receive 100% salon retail only credit. These can be applied to retail purchases at any time. Certain exclusions apply, see front desk coordinators for questions.

Children

Please do not leave underage(18 and under) children unattended. We have many hot/sharp potentially dangerous objects in use. All guardians responsible for service payments, we ask you remain during consultation to get an estimate on price incurred and encourage you to ask any questions prior to application & services performed.